Go to Lewis Capaldi

Lewis Capaldi

Fri 13 Mar 2020

Doors: TBD

Curfew: 11pm

Age Restrictions:

Standing: 14+ (14 & 15 year olds to be accompanied by an adult aged over 16)

Seated: Under 14s must be accompanied by an adult aged over 16.

“Please note, Lewis Capaldi has founded an initiative:- ‘LIVELIVE' with 60p from ticketing fees going towards providing a dedicated support email address and team at each venue who are expertly trained and qualified in assisting with panic, anxiety or any other concerns fans may have who would like to attend his March 2020 UK Arena Shows”

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Event Information

What is the LIVELIVE Initiative?

LIVELIVE is a ground-breaking mental health initiative launched by Lewis Capaldi in association with Music and You and Interlude Artists, that will take place throughout the singer-songwriter's UK arena tour in March 2020. The aim of this project is to provide mental health support to fans who love live music yet suffer from anxiety and/or panic attacks whilst in those busy concert environments.

What will the LIVELIVE Initiative Offer?

Fans will be able to access support from a qualified team at each venue before, during and after the show. There will also be designated help points for anyone struggling emotionally, a safe space for anyone who needs time out, and a gig buddy system for fans travelling to the show alone.

The key components of this initiative are:

Safe Space for fans to take time out if they are suffering from anxiety and/or panic attacks.

Buddy System. Fans (particularly those travelling alone) can meet at a designated point before doors open, before the show starts & after the show to connect with other fans and travel home safely together.

Helpline for fans to contact before, during or after the show

Help Desk in the LIVELIVE Zone to answer any enquiries. Also the help desk is there to provide information about mental health and the initiative in general.

Where will the LIVELIVE Zone be located?

There will be a designated space within the arena. The location and directions to the area will be signposted throughout the venue on the day. 

Who can we contact if we have any questions?


Disabled Access

Box Office:

  • All positions have audio loop, which can be used by adjusting your hearing aid to the ‘T’ position.
  • There are two dropped down counter positions to assist wheelchair users.



  • Dropped Counter units are available for food and drink on both the North and South Concourses.
  • The foyer Merchandise unit includes a dropped counter.
  • The Restaurant and Hospitality areas are fully accessible by lift.


Accessible Seating:

  • There are 42 wheelchair accessible spaces within the auditorium and a number of seats for ambulant disabled patrons held off of general sale – these can be booked via our dedicated Specialist Sales Line: 020 8782 5629


Assistance dogs:

  • Assistance dogs are welcome, however dependant upon the event may not be able to remain within the auditorium. In such cases alternative provision will be made. Please check prior to arrival. 


Hearing Assistance:

  • There is an infra-red hearing assistance system available within the auditorium. Receivers are available for use with or without hearing aids from the Medical Area on the North Concourse – A refundable deposit may be required for security. 
  • PLEASE NOTE: there is no loop system in the auditorium.


Toilet Provision:

  • Concourse Level – there are 3 accessible toilets on both the North and South Concourses. These are located centrally, no more than 40 Meters from the wheelchair viewing platforms in the auditorium. 
  • Foyer Level – The Public accessible toilets are located off the main entrance foyer. 
  • Restaurant Level – Accessible toilets are located next to standard toilets. 


Emergency Evacuation:

  • All alarm systems within the Arena have both Visual and Audible warnings. 
  • Evacuation routes from foyer and concourse levels offer flat floor egress. 
  • In the event of evacuation from the restaurant or hospitality areas, lifts cannot be used and staff will assist you to a place of refuge to await fire brigade assistance. 


Vehicle Drop Off/ Car Parking:


  • There is ample car parking on site for blue badge holders located at the front of the Green Car Park – accessed via Engineers Way or First Way.