GUIDE TO ORDERING TICKETS ON LIVENATION.CO.UK
In a couple of short steps this guide will explain how to order your event tickets on our website.
Live Nation is the world’s largest promoter of music concerts and events. When a concert or tour is put on sale, a general release date for tickets is advised. Live Nation registered members may also be given access to presale tickets, whereby tickets are made available prior to the general sale date for a limited time and only to registered customers.
Required
- An account with our ticketing partner www.ticketmaster.co.uk
- A credit or debit card - We accept American Express, Mastercard, Maestro, Solo, Visa Delta, Visa Electron and Visa. Unfortunately we do not accept Diners and Laser cards.
Optional
- An account with www.LiveNation.co.uk (Required for presales only)
- Adobe Reader 4.0 or higher (Should you select to receive e-tickets via the ticketfast option).
1. Log in to www.livenation.co.uk
This is only required if you want to order presale tickets and be updated with the latest concert news, forthcoming shows and special offers. We recommend you create an account well in advance of the start of the presale so you are all ready to go.
If you want you order tickets after they have gone on general sale, you don’t need to be logged in to your Live Nation account.
2. Find the tickets you want to buy
If you do not see the event you wish to attend on the home page, you can search for the artist, venue or event name in the search box.
The search results page will advise any National (UK) events, International (overseas) events and artist name matches. Click on the ‘Find Tickets’ button next to the event you wish to buy tickets for and this will take you to the event page. Check the event information and if it sounds like the gig for you, click on ‘Buy Tickets’ – You will be automatically directed through to our ticketing partner, Ticketmaster UK, to make your purchase:
3. Select the number and location of the tickets you want
For some shows, there are two ways to select your tickets:
Best Available Search
We will automatically choose the best seats available depending on your chosen price category and the number of tickets you require.
Seating Plan Booking
The Seating Plan Booking option allows you to purchase the exact seats you want for an event at a specific venue. Open the seating plan for an overview of all available seats, then click on the seats you want to select.
N.B. Seating Plan Booking is not available for all events.
4. Security Check
You are now asked to type out the words or numbers displayed in the box. Doing so helps prevent automated programs from abusing this service.
5. Shipping
If tickets are available for the event, this page will advise your prospective location in the arena, the price of the tickets and all associated booking fees along with your dispatch options.
Available delivery options:
TicketFast - Still the quickest delivery method available, and now even faster! Just CLICK THE LINK THAT WE'LL E-MAIL TO YOU, get your tickets right away, and print them out yourself. TicketFast® tickets should be printed no later than 24 hours before the event is due to take place.
(At the end of your transaction you will see an option to download the .pdf file for your tickets)
Standard Post - Your tickets will be posted to your billing address and delivered no later than 48 hours before the event. This is a non-secure method and if you are purchasing general admission or standing tickets some venues may not replace lost tickets. If the option is available, we suggest you use Secure Post.
Secure Post - Your tickets will be sent by Royal Mail Special Delivery and delivered no later than 48 hours before the event.
MobileTicket - Tickets messaged to your mobile phone! Take your mobile to the event where the barcode we deliver will be scanned.
Box Office Collection - Only offered for late orders and to overseas customers. Tickets being held at the Box Office can only be retrieved by the card holder with the original credit card used for this purchase. Please also bring your booking confirmation number.
FedEx - Courier delivery with tracking facility by FedEx to addresses in the Republic of Ireland. Signature required. You will receive your tickets no later than 7 days before the event. Not available to PO Box addresses.
5. Log in/Register with Ticketmaster.co.uk
To order any tickets you will need to have an account with www.Ticketmaster.co.uk. This is not the same account as on www.livenation.co.uk
If you have ordered tickets before through Ticketmaster, click on log in and enter your email address and Ticketmaster password to continue.
If this is your first time ordering through Ticketmaster, fill in the requested information and click on Accept and Continue to create an account with them. Your tickets will be held for you whilst you complete this quick process.
N.B. During this process, you will be asked for your contact details (email address and phone number) and it is essential you inform us should your circumstances change. We may need to contact you regarding event information and if we do not have up to date details we may not be able to do so.
6. Billing
Please enter your credit/debit card details and the purchasers name and (billing) address, ensuring everything is filled out correctly. Then press ‘Continue’.
7. Confirmation
If your transaction is successful you will be directed to a page advising such. On this page your order number will be displayed along with confirmation of the quantity of tickets you have bought, event details, venue details, your chosen delivery method and the total amount paid for your tickets.
A confirmation email will be sent to your email address, duplicating the above information.
8. Order History
Should you have a ticket related query please click HERE for assistance
Here you can search Ticketmaster's Frequently Asked Questions that provide answers to most common customer service enquiries. If you do not find your answer, you can contact Ticketmaster’s online customer service team by using their Ask A Question function on each search result page.
To review your Ticketmaster account containing all purchase information, please click HERE and log in for assistance.