Information
AGE RESTRICTIONS PROOF OF AGE FOOD & DRINK CASH MACHINES CAMERAS LITTER LOST & FOUND RECEIVING TICKETS MEDIA ENQUIRIES CONTACT US DISABLED ACCESS DISABLED TICKETS DISABLED PARKING DISABLED TOILETS LOCATION TUBE BUS TFL JOURNEY PLANNER

• Children under 16 years old must be accompanied by a guardian. Don't take any chances - bring proof of age. Only babes in arms will be admitted free of charge, otherwise you will need a full price ticket for everyone attending. N.B. This event is not suitable for small children as it will be very busy and loud.

• If you are lucky enough to look under 21, it may be that we ask you to prove your age when entering the festival (under 16's must be accompanied by a parent or guardian) or when attempting to buy alcohol. Please don't be offended by this request, in fact take it as a compliment! The ONLY accepted proof of age documents are: 1) Passport (Not a photocopy) 2) Photocard Driving License 3) Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram. 4) Northern Ireland Electoral Identity Card. If you would prefer to bring a Proof Of Age Card but don't yet have one, click here for details on how to apply for one. We recommend you start the process of ordering your card very soon to ensure you are prepared for the festival.

• There will be plenty of food stalls at the event, catering to a wide variety of tastes. Soft Drinks, beer, cider, wine, champagne (by the glass) and a range of wines and cocktails will be available all day at the various bars. You may bring soft drinks in plastic or paper containers 500ml or under as well as food for personal consumption. The following items are not permitted in to the site: 1. Chairs, tables, barbeques, prima-stoves etc. 2. Alcohol. 3. Glass or cans. 4. Food hampers/cool boxes.

• We have many cash machines onsite accepting all major UK debit cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required.

• Standard compact cameras will be permitted, though you will not be able to take in a professional camera i.e. A camera with interchangeable lenses (SLR's) Camcorders or other recording equipment will not be permitted.

• Litter bins will be provided for your use around the site, try and make your weekend environment better and use them!

• Do not bring irreplaceable items of value to Serpentine Sessions! We will have good security, but we cannot allow for lost or stolen items that are not recovered. Be sensible and keep cash, cards or cameras close about your person. Bring only what you need. There will be a clearly marked customer services tent in the main arena, where any lost and found enquiries should be directed.

• You may receive your tickets up to seven days prior to the event. Should you not receive them by then, please call Ticketmaster on 08444999999. Ticketfast tickets should be emailed to you soon after your purchase is completed. If you do not receive the email, they can be downloaded from Ticketmaster's website here: https://www.ticketmaster.co.uk/member?tm_link=tm_homeA_ql_1

• For all press enquiries, please contact alex.darling@ldcommunications.co.uk

• Should you have a question that is not answered here, please email us on info@serpentinesessions.com If you have any more questions or queries on disabled access, please email us at access@serpentinesessions.com or call 020 71952133.

• All disabled customers are welcome at Serpentine Sessions, but as it is a greenfield site there are sections of the arena that have uneven ground meaning that sometimes, access is difficult. Stewards however, will be around to assist. You will have: Access to the viewing platform for the stage. Accessible, suitable toilets in the arena that will be cleaned regularly.

• Live Nation manage all disabled customer ticket sales in-house. We now have a Disabled Customers hotline number that patrons can call when booking tickets to reserve a place on the platform or to discuss their access requirements. It is 020 71952133. N.B. This number is operational Monday to Friday, 10am to 6pm only. Please leave a message should nobody be available and we will call you back. Disabled customers will be provided with one free ticket for their helper, where required. Should additional helper tickets be required, please call the disabled access ticket line on 020 71952133 or email access@serpentinesessions.com

• Car parking will be available for disabled badge holders in the Triangle car park by the Serpentine Bridge. Spaces are limited and are available on a first come first served basis. Access to this area via Exhibition Road from the South or Bayswater Road from the North side of Hyde Park. Alternative parking can be found in the Masterpark car park on Park Lane.

• There are accessible toilets located in most toilet blocks on the site and specifically by the disabled viewing platform in the arena.

• The Serpentine Sessions site will be on the East Side of Hyde Park, near to Park Lane. The main entrance will be on the South side of the site and the nearest tube station is Hyde Park Corner, though it is also easily accessible from Marble Arch station.

• CENTRAL LINE - Stations: Marble Arch, Bond Street PICCADILLY LINE - Stations: Green Park, Hyde Park Corner

• From North London: 6, 7, 10, 16, 52, 73, 82, 390, 414 From South London: 2, 36, 137, 436 From West London: 9, 10, 14, 19, 22, 52, 74, 148, 414

• For help with getting to Serpentine Sessions, try TFL's Journey Planner by clicking here: http://journeyplanner.tfl.gov.uk/user/XSLT_TRIP_REQUEST2?language=en Visit for door-to-door directions and a free downloadable map.