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We will open at midday and the music will start at 14:00. The day is scheduled to finish at 22:30. Set times will not be available until the week of the event. There will be no readmission to the event should you leave at any time during the day. All times are subject to change.
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Children under 16 years old must be accompanied by a guardian. Don't take any chances - bring proof of age. Only babes in arms will be admitted free of charge, otherwise you will need a full price ticket for everyone attending. N.B. This event is not suitable for small children as it will be very busy and loud.
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If you are lucky enough to look under 21, it may be that we ask you to prove your age when entering the festival (under 16's must be accompanied by a parent or guardian) or when attempting to buy alcohol. Please don't be offended by this request, in fact take it as a compliment! The ONLY accepted proof of age documents are: 1) Passport (Not a photocopy) 2) Photocard Driving License 3) Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram. 4) Northern Ireland Electoral Identity Card. You will only need to present your ID once at the festival, after which you will be issued with a wristband confirming your age. Further details on where and how to do this will be available here very soon. Once you've shown your ID, we recommend you store it in our secure lockers that are available as a supplemental item when booking your tickets. If you would prefer to bring a Proof Of Age Card but don't yet have one, click here for details on how to apply for one. We recommend you start the process of ordering your card very soon to ensure you are prepared for the festival.
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Please note there is no Golden Circle (space at the front of the standing area offering a primary view of the event) at Wireless. This is a standing event and all tickets offer general admission, other than the VIP Experience packages which offer reserved seating in the grandstand.
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There will be plenty of food stalls at the edges of the arena, catering to a wide variety of tastes. Soft Drinks, beer, cider, wine, champagne (by the glass) and a range of wines and cocktails will be available all day at the various bars. You may bring soft drinks in plastic or paper containers 500ml or under as well as food for personal consumption. The following items are not permitted in to the site: 1. Chairs, tables, barbeques, prima-stoves etc. 2. Alcohol. 3. Glass or cans. 4. Food hampers/cool boxes
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We have many cash machines onsite accepting all major UK debit cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required.
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Standard compact cameras will be permitted, though you will not be able to take in a professional camera i.e. A camera with interchangeable lenses (SLR's) Camcorders or other recording equipment will not be permitted.
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To keep your valuable items safe while you enjoy the music, lockers are available to hire and can be booked as a supplemental item when you make your ticket purchase. IMPORTANT! - PLEASE NOTE: The Arena Lockers are 30cm Wide x 30cm Deep x 40cm High - so they are the right size for small valuables (mobiles, wallets, cameras).
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Litter bins will be provided for your use around the site, try and make your weekend environment better and use them!
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Do not bring irreplaceable items of value to Wireless! We will have good security, but we cannot allow for lost or stolen items that are not recovered. Be sensible and keep cash, cards or cameras close about your person. Bring only what you need. There will be a clearly marked customer services tent in the main arena, where any lost and found enquiries should be directed.
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Please visit http://www.wirelessfestival.co.uk for full ticket terms and conditions
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Standard Tickets
Tickets may be received up to seven days before the event.
International delivery takes longer than domestic delivery, therefore as much time as possible should be left for the tickets to be received.
For all purchases with the booking reference number format 1234567891 (10 digits), your order is with Eventim UK
Checking your booking online:
Please log on to My Eventim to view your past and current bookings, update your subscriptions and edit your details.
ticketdirect: At the end of the purchase process, you will be directed to click on a link to open up your ticketdirect tickets. From this page you can print your tickets that you will need to take with you to the event. You can also retrieve your ticketdirect order through My Eventim and reprint it if necessary. N.B. These tickets carry a barcode that can only be used once at the venue.
Check your booking by phone:
By calling 08443760024 you can access Eventim's automated service line to check and confirm the status of your booking and obtain the latest ticket dispatch information.
For all purchases with the booking reference number format 12-34567/UK1, your order is with Ticketmaster UK
Check your booking online:
If you are a subscriber to My Ticketmaster you can view your bookings, update your subscriptions and edit your billing information for future bookings.
E-Tickets: To pick them up online, simply log in to My Ticketmaster and click the View & Print Tickets button on the Order Detail page to print your tickets. All you'll need is Adobe Acrobat Reader 4.0. or higher. If you do not have it, download it now. It's free.
Check your booking by phone:
By calling 08444 999999 you can access Ticketmaster's automated service line to check and confirm the status of your booking and obtain the latest ticket dispatch information.
Live Nation Experience tickets
We aim to despatch all packages two weeks before the show, but in some cases due to late delivery of tickets from a concert venue, tickets will not be despatched until closer to the event. We are not always able to be specific with exact delivery dates so please allow as much time as possible for your packages to arrive before contacting us.
Your tickets will be sent out using first class mail, though on some occasions packages including merchandise will be sent to you by Special Delivery. Special Delivery travels with first class mail but requires a signature upon receipt and usually arrives the next day.
If your package has not arrived three days before the event please contact use the ask a question function above. Please include your order number and the full name that the booking was made under. We will investigate the situation and where possible arrange for you to collect duplicate tickets and package information at the venue box office.
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Press Enquiries: lisa.faichney@ldpublicity.com Wireless TV and Radio: Tony Cooke, Claire Jarvis or Scott Bartlett at Scream Promotions: firstname@screampromotions.co.uk
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Should you have a question that is not answered here, please email us on info@wirelessfestival.co.uk For Club or VIP experience package enquires please call email livenationexperience@livenation.co.uk or call 0207 009 3484 - please note this phone line is not for general ticket enquiries. If you have any more questions or queries on disabled access, please email us at access@wirelessfestival.co.uk or call 020 71952133.
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All disabled customers are welcome at Wireless in London, but as it is a greenfield site there are sections of the arena that have uneven ground meaning that sometimes, access is difficult. Stewards however, will be around to assist. You will have: Access via a specific entrance that leads to the viewing platform for the Main Stage. Accessible, suitable toilets in the arena that will be cleaned regularly.
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Live Nation manage all disabled customer ticket sales in-house. We now have a Disabled Customers hotline number that patrons can call when booking tickets to reserve a place on the platform or to discuss their access requirements. It is 020 71952133. N.B. This number is operational Monday to Friday, 10am to 6pm only. Please leave a message should nobody be available and we will call you back. Disabled customers will be provided with one free ticket for their helper, where required. Should additional helper tickets be required, please call the disabled access ticket line on 020 71952133 or email access@wirelessfestival.co.uk
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Car parking will be available for disabled badge holders in the Triangle car park by the Serpentine Bridge. Spaces are limited and are available on a first come first served basis. A map showing the location of the car park is available here: http://www.wirelessfestival.co.uk/info/index.aspx Access to this area via Exhibition Road from the South or Bayswater Road from the North side of Hyde Park. Alternative parking can be found in the Masterpark car park on Park Lane. Information and rates available here:http://www.westminster.gov.uk/carparks/park_lane.cfm
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There are accessible toilets located in most toilet blocks on the site and specifically by the disabled viewing platform in the arena.
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The Wireless site will be on the East Side of Hyde Park, near to Park Lane. The main entrance will be on the North of the site and the nearest tube station is Marble Arch, though it is also easily accessible from Hyde Park Corner station.
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CENTRAL LINE - Stations: Marble Arch, Bond Street PICCADILLY LINE - Stations: Green Park, Hyde Park Corner
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From North London: 6, 7, 10, 16, 52, 73, 82, 390, 414 From South London: 2, 36, 137, 436 From West London: 9, 10, 14, 19, 22, 52, 74, 148, 414
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For help with getting to Wireless, try TFL's Journey Planner by clicking here: http://journeyplanner.tfl.gov.uk/user/XSLT_TRIP_REQUEST2?language=en Visit for door-to-door directions and a free downloadable map.
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Trying to get to the festival in an environmentally friendly way, but still want to do more? Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools. Climate change is a pressing global issue. Nevertheless, there are things that we can all do. We are committed to encouraging and providing more sustainable transport options to Wireless where possible, and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Hyde Park If you would like to participate in this scheme, there is an option to add 50p to your order on the shipping page. Schools in the local area will be coming up with their projects for the funds, these will then be detailed on www.wirelessfestival.co.uk and we’ll choose one to support. Eco-Schools are an international award programme that guides schools on their sustainable journey, providing a framework to help embed these principles into the heart of school life. For more information on Eco-Schools please go to www.eco-schools.org.uk
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Live Nation Experience VIP and Club package customers will receive a pack in the post which will include their ticket, directions, pass & itinerary for the day.
