Information
PURCHASING TICKETS AUTHORISED VENDORS TERMS & CONDITIONS AGE RESTRICTIONS PROOF OF AGE CAMPSITE ACCESS LOCKERS BRING & NOT TO BRING FOOD & DRINK GAS FESTIVAL MARKETS PLAN YOUR DAY NEIGHBOURS LITTER LOST & FOUND DRINK RESPONSIBLY ILLEGAL DRUGS D.A.A.T CROWD CONTROL CRIME PREVENTION SAFETY & SECURITY BAND SUBMISSIONS MEDIA ENQUIRIES DISABLED ACCESS DISABLED TICKETS DISABLED PARKING VIEWING PLATFORM ACCESSIBLE TOILETS DISABLED CAMPING ELECTRIC WHEELCHAIRS LOCATION LIFTSHARE CARBON OFFSETTING TRAIN SHUTTLE BUSES CAR PARKS TAXIS DROP OFF & PICK UP RIP HOTEL PACKAGES OTHER WEBSITES DON'T DRINK & DRIVE

• Tickets for Download 2010 are now available to purchase. Just click the 'buy tickets' link above to get yours!

• Below is the list of all authorised vendors for Download Festival tickets. Do not buy from anywhere else, you may not get any tickets from them and we don't want that! There are many dodgy websites out there, be careful! The below list is accurate as I write, but If you want to clarify a vendor's authenticity email us at info@downloadfestival.co.uk THIS WEBSITE!, TICKETMASTER, LASTMINUTE.COM, GIGANTIC, HMV (SEATEM), TICKETLINE, SEE TICKETS, STARGREEN, ROCK CITY, MIDLAND BOX OFFICE, BIRMINGHAM TICKET SHOP, TICKET FACTORY, TICKETS SCOTLAND, TICKETLINE CARDIFF, BRISTOL TICKET SHOP, JUMBO RECORDS, DERRICKS, VIAGOGO, SEATWAVE,

• For more information on ticket terms and conditions, please follow the link and select the drop down menu entitled: Ticket Terms & Conditions http://www.downloadfestival.co.uk/info

• We do not recommend you bring small children with you to Download. Children under 16 years old must be accompanied by a parent or guardian at all times.

• If you are lucky enough to look under 21, it may be that we ask you to prove your age when entering the festival (under 16's must be accompanied by a parent or guardian) or when attempting to buy alcohol (The law of the land still applies in the festival grounds!). Please don't be offended by this request, in fact take it as a compliment! The ONLY accepted proof of age documents are: 1) Passport (Not a photocopy) 2) Photocard Driving License 3) Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram. 4) Northern Ireland Electoral Identity Card You will only need to present your ID once at the festival, after which you will be issued with a wristband confirming your age. Further details on where and how to do this will be available here very soon. Once you've shown your ID, we recommend you store it in our secure lockers that are available as a supplemental item when booking your tickets or on the tickets page if you've already got your tickets.

• No-one will be allowed onto the campsite without proof that they also have a ticket for the festival. This will be policed across the festival weekend. CAMPSITES OPEN AT MIDDAY on WEDNESDAY 10th JUNE. We will NOT accept campers prior to this time. Do not get here before then! NO ROGUE CAMPING - You will not be allowed to camp without a camping ticket! A camping ticket lasts for the whole weekend or just one night, it’s the same price. No rogue camping will be tolerated. Large tents/gazebos must be used by the number of people for which they are intended i.e. no 6 berth tents with just 2 people sleeping in it!

• CAMPSITE LOCKERS The campsite lockers are equipped with a 12v cigarette lighter style power socket for you to plug your in-car charger for your phone, ipod, camera etc in to. Should you not have a 12v charger, most phone chargers are available to purchase from £5 on www.lockerhouse.co.uk or on-site, subject to availability. You will get to keep a souvenir branded padlock after the event too! Book now, and be sure to keep your stuff safe all weekend. Your locker will be available to you 24 hrs a day and they will be security managed. CCTV is also fitted for added security of your belongings. IMPORTANT! - PLEASE NOTE: The Campsite lockers are 25cm wide x 15.5cm deep x 10cm high - so they are the right size for small valuables (mobiles, wallets, cameras). N.B. Customers who are camping will only have access to the lockers situated in the campsite area. Your ticket will not be transferrable to the lockers in the arena as these are exclusively for day and weekend arena ticketholders, though we will have these on sale on the day for £5.00 to all customers should you wish to buy one, subject to availability. ARENA LOCKERS Day ticketholders and Weekend Arena ticketholders will have access to lockers in the arena. Please note, the ARENA lockers are key operated and do NOT have 12V charging facilities. The Arena Lockers are 30cm Wide x 30cm Deep x 40cm High. GENERAL LOCKER INFO Once booked please keep your reference number, however you will receive an electronic email voucher from Lockerhouse 7 days prior to the festival. This will enable you to register swiftly at the Lockerhouse Box Office which you will find adjacent to the lockers on site. Customers who have booked a locker will not be issued a ticket. Simply take with you your booking reference number (Shown on your booking confirmation and on your tickets) and you will be issued with a locker.

• BRING A hat, sunscreen, sunglasses, rainwear, woolly jumper / fleece,– your ticket! Bring enough cash for the weekend, and/or a cash card (keep it safe!) We have many cash machines onsite accepting all major UK debit cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required. Plus, tell your friends of any allergies you have. Check out the latest weather update before you leave for Donington. DO NOT BRING Offensive weapons or anything that may be considered offensive, even if you're planning to use it for camping ( it won't be allowed in ) This includes: ANY glass containers, Prams or pushchairs ( the festival site is not suitable for them or their occupants!) ANY pets, Laser pens ( they are dangerous and may result in eviction without refund ) Gas cylinders and petrol fuelled cookers will not be permitted in the main campsite. Anyone found in possession of a gas cylinder or petrol may be asked to leave. The recommended cooking stoves allowed are any solid fuel type such as: Disposable BBQ’s Hexi Stove with solid fuel block Standard compact cameras will be permitted, though you will not be able to take in a professional camera i.e. One with interchangeable lenses. Video cameras are not permitted on site

• Food from around the world, from fish‘n’chips to stir-fried chicken to tofu-burgers – there will be plenty on stalls on site, catering to a wide variety of tastes! Soft Drinks and Beer will be available all day and the bars in the campsite entertainment zone will be open until well after the main show finishes. You can bring your own alcohol with you if you are camping, though it will not be permitted in the music arena. Remember, no glass bottles are allowed anywhere on site, but cans of drink are fine in the campsite only. You will only be permitted to take in soft drinks in to the arena and these must be in plastic bottles no bigger than 500ml. Food can be taken in to the arena, though not in a glass container. Should you have dietary requirements that mean you need to bring medicine or your own food or drink in to the arena, please ensure you take with you a doctors note to show to the stewards. Any question on this, please drop us an email to info@downloadfestival.co.uk If you want to run a market or food stall at Download, please email festival.retail@livenation.co.uk

• No we're not stopping you from passing wind (!) but we do need to let you know about some important changes to the rules and regs about bringing gas canisters and petrol to Download. In the main campsites, you will not be permitted to bring in gas canisters or petrol fuelled cookers. Anyone found in possession of a gas cylinder or petrol may be asked to leave. The recommended cooking stoves are any solid fuel type such as: Disposable BBQ’s Hexi Stove with solid fuel block Gas cylinders will be permitted in the Campervan Site, providing they are professionally installed and certificated in a caravan/campervan. Gas cylinders will be permitted in the RIP campsite and Disabled Access campsites as these areas are much easier to ensure responsible usage. Petrol fuelled cookers and generators will not be permitted in any campsite. spacer

• There will be full festival markets dotted all over the site providing all kinds of things that you will need to survive the three or four days you intend to stay with us. Market stalls include clothes, jewellery, massages, piercing & tattoos, organic foods, souvenirs, merchandise, chairs, and loads of other stuff. If you want to run a market or food stall at Download, please email festival.retail@livenation.co.uk spacer

• Once on site it is important to plan your day. Obviously the priority is making sure you get to see the acts that mean the most to you – come back to the festival website a few days before the show and all band times will be listed so you can plan in advance. Don’t forget some other basics though – If you are with friends & are camping together or travelling home together - arrange a place & time to meet up at the end of the night. Large crowds, a long day & hot weather in combination will tire you out. Make sure you pace yourself, drink plenty of water, eat some food that will give you some energy & minimize sun exposure. spacer

• We have very welcoming neighbours at Donington, amongst some beautiful farmland; however, we are in the countryside, be careful and keep noise to a minimum when leaving the festival area. We want to come back next year, so anyone found on private property, pitching their tent or making what seems like a crafty shortcut, will be dealt with by the authorities and you won't get any sympathy from us! Use our campsite and our car parks that way, you won't have your car impounded or tent removed!

• It takes us a whole week to clear the Donington of all the litter left. Litter bins and skips will be provided for your use around the site, try and make your weekend environment better and use them!

• Lost property counters are located in the main arena and campsite, along with other welfare services. If you should lose or find any articles during the event, the staff here will be able to help. After the event, please contact Loughborough Police Station - 01162 222222 - to see whether your belongings have turned up or been handed in.

• If you do drink, don't do drunk! Excessive drinking is bad for your health and your memory - surely you want to remember Download for the right reasons. Pace yourself, and have a great weekend. IF YOU DRINK, DON'T DRIVE. DON'T RISK IT. There will be large police presence at Download Festival don't risk ruining everything. If you want to drink, take the shuttle bus or camp over the whole weekend, and remember don't drive until you're in the clear.

• Drugs, hard or soft, are no more legal at festivals than they are anywhere else ­ the same penalties and risks apply. Festivals and large crowds can be disorientating experiences ­ this is definitely not the place to start experimenting. And remember, there are film crews, security staff and police throughout the site and surrounding area ­ its not exactly secluded! After all this however, don't be afraid to tell medical staff or stewards if something is going wrong. - There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event.

• The police and the Leicestershire Drug and Alcohol Action Team (DAAT) are using cutting edge technology to get crime prevention and sensible drinking messages through to people at this year’s Download music festival. Workers from the Drug Intervention Programme will be walking around Donington Park using four portable Bluetooth boxes, each with the capability of sending quick-fire messages to mobile phones within a 25m radius. They will be working in a shift pattern from 10am until 2am on each day of the festival. People with Bluetooth enabled mobiles will receive a note asking them if they want to receive a message. If they accept, they will be sent the animated message, which will contain information on a range of topics, including crime prevention and advice on alcohol and drug use. As the messages are sent using Bluetooth technology and not SMS, they will cost nothing for phone uses to receive. Nick Jones, an Alcohol Strategy Officer with Leicestershire Drug and Alcohol Action Team, said; "All partners involved believe the use of Bluetooth technology is a really exciting opportunity to get key personal safety, as well as drug and alcohol harm reduction messages, to the revellers throughout the duration of the festival. The messages will be quirky; they will raise a laugh in the spirit of the festival, but will also contain some useful tips to ensure that festival goers have a perfect Download." There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event. spacer

• Security will have discretionary powers to restrict crowd numbers plus people who are too small or young, intoxicated, aggressive or possibly drug affected, incapacitated, in a wheelchair or on crutches. Crowd surfing and moshing are dangerous to yourself and others and may result in eviction without a refund, so don’t do it. Please consider others as well as your own safety, especially in front of stages. If someone falls down or is in distress please help them if you can or let the Stewards or Medical team know so we can help. It's meant to be a fun day, let's make sure it is.

• The police in Leicestershire want visitors to this year’s Download Music Festival to have a safe, happy and crime free time. Following its success last year, the police have re launched their text messaging and email service aimed at gathering information before, during and after the event. If you have any information that might help prevent crime during the Festival then please use the text or email service. You can text ‘police’ followed by your message to 86688 or email downloadfestival.intel@leicestershire.pnn.police.uk Steps to a safe and happy Download • Use the on-site lockers for your personal belongings; don’t leave anything in your tent when you are not in it. You can either book a locker in advance through your ticket provider or buy one when you arrive for £5. • If you can’t take your valuables with you when you leave the tent, leave them at home. • Put money, tickets, credit cards and mobile phones in a zipped pocket or use a money belt. • Do not bring large sums of cash. Only bring what you need and keep it on you at all times. • Postcode the property you do bring to Download so that it is identifiable. • If you arrive by car, don’t leave anything on display in your vehicle including sat navs, car stereos, CDs or mobile phones. Don’t put items in your glove box or the boot, this is the first place a thief will look. Take everything with you or leave it at home. Security staff and police officers will be patrolling both the camp sites and the car parks and each campsite will have a ‘hub’ with a ‘hub’ manager where people can go to report problems. The mobile police station will be on the site which will be used as a reporting centre if anyone needs to report a crime. Community volunteers will also be working on the site giving out crime prevention leaflets and post coding your property if visitors have forgotten to do it before they arrive. spacer

• ALWAYS... • Know where your nearest emergency exits are • Follow the instructions of Security Personnel, Police or other officials • Move away promptly from any danger • Notify a Steward, Police or Official if you see any any antisocial behaviour • Move to where there is more space, should a crowd surge occur • Ask for help if you need it and help others, especially if someone falls • Stay calm (if you are distressed, ask to be taken to the Welfare Tent)

• We are not accepting band submissions for this event. Please do not send through any submissions as they will be deleted.

• For all print and online press enquiries, please email: alex.darling@ldcommunications.co.uk For all Radio & TV enquiries, please email: scott@screampromotions.co.uk

• All disabled customers are welcome at Download, but as it is a greenfield site there are steep stony hilly sections of the site, meaning that sometimes access is not that easy. Stewards however, will be around to assist.If arriving by public transport you should go to the main entrance and make yourselves known to security personnel where you will be directed to the accessible viewing platform. If arriving by car, follow the signs or to the disabled car parking area or ask a steward to direct you.

• Live Nation manage all disabled customer ticket sales in-house. We have a Disabled Customers hotline number that patrons can call to book tickets - It is 020 7195 2133. N.B. This number is operational Monday to Friday, 10am to 6pm only. Please leave a message should nobody be available and we will call you back. For overseas bookings, please call +44 20 7195 2133 NB: Disabled customers will be provided with one free ticket for their helper, where required. Should additional helper tickets be required, please call the disabled access ticket line on 020 7195 2133 or email access@downloadfestival.co.uk

• There will be a disabled customer parking area located next to the campsite and arena entrance. This facility is free and cars must display an official disability badge where appropriate. You can also park your car next to your tent should you be camping but space is limited so this will be only available to customers who need to do so.

• Viewing platforms are located at every stage, though access is restricted to the disabled customer plus one carer due to space restrictions. Non-disabled customers may be asked to leave the platform when it is busy to avoid overcrowding and we ask all customers to be considerate of others needs. spacer

• There are accessible toilets located in most toilet blocks on the site, and specifically by the disabled viewing platforms at every stage. When the site layout is confirmed, we shall post the exact locations of all disabled toilets here.

• Camping facilities and toilets are provided for disabled customers. Please ensure you purchase a disabled access camping ticket. Please contact us at access@downloadfestival.co.uk if you wish to camp with your friends, though I’m afraid we must limit this to 4 friends per disabled customer due to restrictions on space. Motorhomes may also be taken in to the disabled campsite at no extra charge. Can all disabled persons that are camping please bring with them a copy of your blue badge or DLA form. This is for your own safety so we have no unwanted guests into your camping area.

• If you know that you will need to charge your electric wheelchair at the festival, please get in touch with us beforehand to make arrangements. Email us at access@downloadfestival.co.uk

• Donington Park, right next to East Midlands Airport Donington Park lies where the three counties of Nottinghamshire, Leicestershire and Derbyshire meet. - The ley-lines of ROCK!! In virtually the middle of the country it has excellent connections being only 3 miles from the major trunk routes of the M1/M42 and A50. East Midlands International Airport is only two and a half miles away and has comprehensive domestic and European flight schedules. The mainline Intercity railway stations of Derby, Nottingham and Loughborough are approximately a twenty minute drive away and Donington Park is well served by public transport and taxi services.

• DOWNLOAD LIFTSHARE – WIN A FESTIVAL UPGRADE! Save money and save the planet! Once again we have teamed up with www.liftshare.com to make sharing transport to Download a lot easier. Save money by sharing the travelling costs, reduce CO2 emissions and cut congestion resulting in you arriving to Download much earlier! Not only that, but those that turn up with a vehicle of four or more will be given the chance to win a VIP upgrade for the weekend!! Full vehicles will be given a form to fill in by the car park stewards on arrival. Once completed, just hand them in at your nearest campsite Hub. The draw closes at 5pm on Friday and one lucky car-load will see their tickets upgraded to VIP status, allowing them access to the EXCLUSIVE back stage bar! The winner will be announced on the main stage on Friday evening, plus we will contact you on the number you give us (remember to bring ID when you collect your prize). SAVE THE PLANET - REGISTER NOW: http://www.liftshare.com/v3/pages/default.asp?sid=674&sid2=2088&skin=298⟨=EN&country=GB

• Trying to get to the festival in an environmentally friendly way, but still want to do more? Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools. Climate change is a pressing global issue. Nevertheless, there are things that we can all do. We are committed to encouraging and providing more sustainable transport options to Download Festival where possible, and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Donnington Park. If you would like to participate in this scheme, there is an option to add 50p to your order on the shipping page. Schools in the local area will be coming up with their projects for the funds, these will then be detailed on www.downloadfestival.co.uk and we’ll choose one to support. Eco-Schools are an international award programme that guides schools on their sustainable journey, providing a framework to help embed these principles into the heart of school life. For more information on Eco-Schools please go to www.eco-schools.org.uk

• THIS IS THE AGE... OF THE TRAIN!!! For info on trains from your nearest station to East Midlands Parkway or Derby, call National Rail on: 08457 484 950 or check out their website: www.nationalrail.co.uk There will be official festival shuttle buses running to and from both of these stations: East Midlands Parkway Station - www.eastmidlandstrains.co.uk Derby Station - www.crosscountrytrains.co.uk

• For more information on shuttle buses from Derby and East Midlands Parkway stations, please visit the following website: http://www.downloadfestival.co.uk/info and click on 'Railway Station Shuttle Buses' from the drop down menu.

• Tickets for our Car Park cost £10 in advance or £20 on arrival. The extra car traffic is one of the greatest impacts on the local area, one way to reduce the traffic is to share any spare spaces in your car. Check out the dedicated Download liftshare page: http://download.liftshare.org If you are bringing a motorbike, you will need a car park ticket to park your bike on the hard standing area.

• For more information on Taxis, please visit the following website: http://www.downloadfestival.co.uk/info and select 'Taxis -Getting Home Safely' from the drop down menu.

• There will be a designated pick up and drop off point at the race circuit. This will be located at the main entrance to the race circuit itself and will be well signposted for the event.

• As part of your package you will have the option to use the hotel shuttle bus service that will pick you up and drop you off at your hotel at selected points during the day & evening. Further information on this service will be sent to you with the rest of your RIP information.

• Leicestershire Police: www.leics.police.uk, Donington Park: www.donington-park.co.uk, East Midlands Tourism: www.visitheartofengland.com, Derby Tourist Information: www.derby.gov.uk/Tourism, Loughborough Tourist Info: www.touruk.co.uk/leicester/lei_loug.htm, Derby train services: www.crosscountrytrains.co.uk

• There will be large police presence at Download Festival don't risk ruining everything. If you want to drink, take the shuttle bus or camp over the whole weekend, and remember don't drive until you're in the clear.