All Children must be in possession of a valid ticket.

We do not recommend you bring small children with you to Download. Children under 16 years old must be accompanied by a parent or guardian (18 or over) at all times.

Kids aged 12 or under will be eligible for concession rate tickets for Download 2011. These will ONLY be available on the day from the on-site Box Office but don't worry about them selling out as there will be unlimited availability:

Weekend Arena - TBC
3 Night Camping - TBC
5 Night Camping - TBC

Don't take any chances - bring proof of age.

N.B. These restrictions include the RIP Park Farm Campsite though concession rates are not available for the RIP packages.

If you are lucky enough to look under 21, it may be that we ask you to prove your age when entering the festival (under 16's must be accompanied by a parent or guardian) or when attempting to buy alcohol (The law of the land still applies in the festival grounds!). 

Please don't be offended by this request, in fact take it as a compliment!

The ONLY accepted proof of age documents are:

1) Passport (Not a photocopy)
2) Photocard Driving License
3) Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
4) Northern Ireland Electoral Identity Card

You will only need to present your ID once at the festival, after which you will be issued with a wristband confirming your age. Further details on where and how to do this will be available here very soon. 

Once you've shown your ID, we recommend you store it in our secure lockers that are available as a supplemental item when booking your tickets or on the tickets page if you've already got your tickets.

If you would prefer to bring a Proof Of Age Card but don't yet have one, click here for details on how to apply for one. We recommend you start the process of ordering your card very soon to ensure you are prepared for the festival.

No-one will be allowed onto the campsite without proof that they also have a ticket for the Arena. This will be policed across the festival weekend.

CAMPSITES OPEN AT MIDDAY on WEDNESDAY 8th JUNE.

We will NOT accept campers prior to this time.  Do not get there before then!

NO ROGUE CAMPING - You will not be allowed to camp without a camping ticket! A camping ticket lasts for the whole weekend or just one night, it’s the same price. No rogue camping will be tolerated.

You will not be permitted to sleep in your car, please expect a rude awakening if you try...!

Large tents/gazebos must be used by the number of people for which they are intended  i.e. no 6 berth tents with just 2 people sleeping in it!

BRING

A hat, sunscreen, sunglasses, rainwear, woolly jumper / fleece,– your ticket!

Bring enough cash for the weekend, and/or a cash card (keep it safe!) - We have many cash machines onsite accepting all UK debit and credit  cards, International Visa cards and LINK cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required. A fee will be charged to use the machines (Price TBC)

Tent – if your camping at Download this year, be kind to the environment and get your hands on a Limited Edition fully recyclable tent – Click Here to order yours now.

We have many cash machines onsite accepting all UK debit and credit cards, International Visa cards and LINK cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required.

Bring ID if you look under 16 in order to be admitted to the festival.  You will also need ID if you want to buy alcohol and look 21 or under.

Plus, tell your friends of any allergies you have.

Check out the latest weather update before you leave for Donington.

Offensive weapons or anything that may be considered offensive, even if you're planning to use it for camping ( it won't be allowed in )

This includes: ANY glass containers, ANY pets, Laser pens ( they are dangerous and may result in eviction without refund )

Standard compact cameras will be permitted, though you will not be able to take in a professional camera (One with interchangeable lenses), or one that looks professional. Video cameras are not permitted on site.

Flags on poles are not permitted in the arena in 2010. You can take them in to the campsites however.

In the main campsites, you will not be permitted to bring in gas canisters or petrol fuelled cookers. Anyone found in possession of a gas cylinder or petrol may be asked to leave.

The recommended cooking stoves are any solid fuel type such as:

Disposable BBQ’s
Hexi Stove with solid fuel block

Gas cylinders will be permitted in the Campervan Site, providing they are professionally installed and certificated in a caravan/campervan.

Gas cylinders will be permitted in the RIP campsite and Disabled Access campsites as these areas are much easier to ensure responsible usage.

Petrol fuelled cookers and generators will not be permitted in any campsite.

There will be toilets, showers and water available for all campers.

Tents are not provided, please bring your own!  Tents should be used by roughly the same number of people for which they are intended.  Please do not waste space in the campsite or you won't all fit!

Food from around the world, from fish‘n’chips to stir-fried chicken to tofu-burgers – there will be plenty on stalls on site, catering to a wide variety of tastes! Soft Drinks and Beer will be available all day and the bars in the campsite entertainment zone will be open until well after the main show finishes.

You can bring your own alcohol with you if you are camping, though it will not be permitted in the music arena. Remember, no glass bottles are allowed anywhere on site, but cans of drink are fine in the campsite only. You will only be permitted to take in soft drinks in to the arena and these must be in plastic bottles no bigger than 500ml. Food can be taken in to the arena, though not in a glass container.

Should you have dietary requirements that mean you need to bring medicine or your own food or drink (outside of the above guidelines) in to the arena, please ensure you take with you a doctors note to show to the stewards. Any question on this, please drop us an email to info@downloadfestival.co.uk

There will be full festival markets dotted all over the site providing all kinds of things that you will need to survive the three or four days you intend to stay with us. Market stalls include clothes, jewellery, massages, piercing & tattoos, organic foods, souvenirs, merchandise, chairs, and loads of other stuff.

If you want to run a market or food stall at Download, please email festival.retail@livenation.co.uk

It takes us a whole week to clear the Donington of all the litter left. Litter bins and skips will be provided for your use around the site, try and make your weekend environment better and use them!

ALWAYS...
• Know where your nearest emergency exits are
• Follow the instructions of Security Personnel, Police or other officials
• Move away promptly from any danger
• Notify a Steward, Police or Official if you see any any antisocial behaviour
• Move to where there is more space, should a crowd surge occur
• Ask for help if you need it and help others, especially if someone falls
• Stay calm (if you are distressed, ask to be taken to the Welfare Tent)

Once on site it is important to plan your day. Obviously the priority is making sure you get to see the acts that mean the most to you – come back to the festival website a few days before the show and all band times will be listed so you can plan in advance.

Don’t forget some other basics though – If you are with friends & are camping together or travelling home together - arrange a place & time to meet up at the end of the night.

Large crowds, a long day & hot weather in combination will tire you out. Make sure you pace yourself, drink plenty of water, eat some food that will give you some energy & minimize sun

The police in Leicestershire want visitors to this year’s Download Music Festival to have a safe, happy and crime free time.

Following its success last year, the police have re launched their text messaging and email service aimed at gathering information before, during and after the event.  If you have any information that might help prevent crime during the Festival then please use the text or email service.

You can text ‘police’ followed by your message to 86688 or email downloadfestival.intel@leicestershire.pnn.police.uk

Steps to a safe and happy Download

• Use the on-site lockers for your personal belongings; don’t leave anything in your tent when you are not in it.  You can either book a locker in advance through your ticket provider or buy one when you arrive for £5.

• If you can’t take your valuables with you when you leave the tent, leave them at home.

• Put money, tickets, credit cards and mobile phones in a zipped pocket or use a money belt.

• Do not bring large sums of cash. Only bring what you need and keep it on you at all times.

• Postcode the property you do bring to Download so that it is identifiable.

• If you arrive by car, don’t leave anything on display in your vehicle including sat navs, car stereos, CDs or mobile phones.  Don’t put items in your glove box or the boot, this is the first place a thief will look.  Take everything with you or leave it at home.

Security staff and police officers will be patrolling both the camp sites and the car parks and each campsite will have a ‘hub’ with a ‘hub’ manager where people can go to report problems.  The mobile police station will be on the site which will be used as a reporting centre if anyone needs to report a crime.  Community volunteers will also be working on the site giving out crime prevention leaflets and post coding your property if visitors have forgotten to do it before they arrive.

The police and the Leicestershire Drug and Alcohol Action Team (DAAT) are using cutting edge technology to get crime prevention and sensible drinking messages through to people at this year’s Download music festival.

Workers from the Drug Intervention Programme will be walking around Donington Park using four portable Bluetooth boxes, each with the capability of sending quick-fire messages to mobile phones within a 25m radius. They will be working in a shift pattern from 10am until 2am on each day of the festival.

People with Bluetooth enabled mobiles will receive a note asking them if they want to receive a message.

If they accept, they will be sent the animated message, which will contain information on a range of topics, including crime prevention and advice on alcohol and drug use.  As the messages are sent using Bluetooth technology and not SMS, they will cost nothing for phone uses to receive.

Nick Jones, an Alcohol Strategy Officer with Leicestershire Drug and Alcohol Action Team, said; "All partners involved believe the use of Bluetooth technology is a really exciting opportunity to get key personal safety, as well as drug and alcohol harm reduction messages, to the revellers throughout the duration of the festival. The messages will be quirky; they will raise a laugh in the spirit of the festival, but will also contain some useful tips to ensure that festival goers have a perfect Download."

There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event.

The police and the Leicestershire Drug and Alcohol Action Team (DAAT) are using cutting edge technology to get crime prevention and sensible drinking messages through to people at this year’s Download music festival.

Workers from the Drug Intervention Programme will be walking around Donington Park using four portable Bluetooth boxes, each with the capability of sending quick-fire messages to mobile phones within a 25m radius. They will be working in a shift pattern from 10am until 2am on each day of the festival.

People with Bluetooth enabled mobiles will receive a note asking them if they want to receive a message.

If they accept, they will be sent the animated message, which will contain information on a range of topics, including crime prevention and advice on alcohol and drug use.  As the messages are sent using Bluetooth technology and not SMS, they will cost nothing for phone uses to receive.

Nick Jones, an Alcohol Strategy Officer with Leicestershire Drug and Alcohol Action Team, said; "All partners involved believe the use of Bluetooth technology is a really exciting opportunity to get key personal safety, as well as drug and alcohol harm reduction messages, to the revellers throughout the duration of the festival. The messages will be quirky; they will raise a laugh in the spirit of the festival, but will also contain some useful tips to ensure that festival goers have a perfect Download."

There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event.

Drugs, hard or soft, are no more legal at festivals than they are anywhere else ­ the same penalties and risks apply. Festivals and large crowds can be disorientating experiences ­ this is definitely not the place to start experimenting. And remember, there are film crews, security staff and police throughout the site and surrounding area ­ its not exactly secluded!

After all this however, don't be afraid to tell medical staff or stewards if something is going wrong. - There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event.

For more information about staying safe from drugs and alcohol related problems at Download, Click Here to visit our advice page, which has been put together by our friends from drugs advisor FRANK.

The police and the Leicestershire Drug and Alcohol Action Team (DAAT) are using cutting edge technology to get crime prevention and sensible drinking messages through to people at this year’s Download music festival.

Workers from the Drug Intervention Programme will be walking around Donington Park using four portable Bluetooth boxes, each with the capability of sending quick-fire messages to mobile phones within a 25m radius. They will be working in a shift pattern from 10am until 2am on each day of the festival.

People with Bluetooth enabled mobiles will receive a note asking them if they want to receive a message.

If they accept, they will be sent the animated message, which will contain information on a range of topics, including crime prevention and advice on alcohol and drug use.  As the messages are sent using Bluetooth technology and not SMS, they will cost nothing for phone uses to receive.

Nick Jones, an Alcohol Strategy Officer with Leicestershire Drug and Alcohol Action Team, said; "All partners involved believe the use of Bluetooth technology is a really exciting opportunity to get key personal safety, as well as drug and alcohol harm reduction messages, to the revellers throughout the duration of the festival. The messages will be quirky; they will raise a laugh in the spirit of the festival, but will also contain some useful tips to ensure that festival goers have a perfect Download."

There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event.

Live Nation constantly strives to ensure a level of excellence in Crowd Management, Security & Safety.  To achieve this goal the event works in partnership with Showsec International Ltd the multi-award winning Crowd Management & Security Company. 

We work together on many initiatives with Showsec to constantly raise the standard of safety at the event.  This includes joint Health & Safety training through IOSH, SIA Training, Front of Stage ‘Pit Training’, Customer Service training as well as many more strategies to improve not only the safety but the standard of service that our customers receive when visiting the event. 

To find out more about Showsec and the initiatives that it is putting in place, please click here

If you would like to work for Showsec then please visit us here

From time to time you may not be happy with the service you received from the Security Staff, if you would like to give us your constructive feedback then please click here

Should you have any questions about the festival that are not answered here, please email info@downloadfestival.co.uk

Lost property counters are located in the main arena and campsite, along with other welfare services. If you should lose or find any articles during the event, the staff here will be able to help. 

After the event, please contact Ministry Of Welfare - mowlostproperty@hotmail.com - to see whether your belongings have turned up or been handed in.

All disabled customers are welcome at Download, but as it is a greenfield site there are steep stony hilly sections of the site, meaning that sometimes access across the site is not that easy. Stewards however, will be around to assist.

Live Nation provides a number of facilities in the arena and campsite to accommodate disabled customer's needs. Not all disabled customer's need use of these facilities but we will provide access to whatever is needed and/or a free carer/PA ticket where required to ensure your stay is comfortable and most of all enjoyable.

Should you have any enquiries regarding the access and facilities at the festival, please email access@downloadfestival.co.uk

Disabled customer tickets are available to buy online.

On the right hand side of this page you will see the different disabled customer ticket options. Please select the one you require and press buy tickets.

If you require a carer/PA to attend with you, you need to apply for their ticket separately. This can be done by downloading a registration form from the documentation link HERE.Once you have completed the form please send it back to us with proof of disability. Should you need additional tickets for your party, these can be added to your order at the bottom of the review page. Anyone wishing to join you and your carer/PA require standard tickets ONLY

If you have any questions or are unsure on the booking process, please feel free to email us at: access@downloadfestival.co.uk or call 0207 195 2133. The telephone number above is for access information only. If the line is busy, please leave a message and a member of the team will call you back by the end of the next business day.

For RIP packages, please call 0207 195 2133 to discuss your requirements. Alternatively, please email livenationexperience@livenation.co.uk

Where possible, track will be laid from the disabled customer entrance to the main stage viewing platform. We are unable to extend this to the 2nd and 3rd stage platforms for health and safety reasons.

Viewing platforms are available at the main, 2nd and 3rd stages only and have a strict one plus one policy (disabled customer + their carer/PA) Carer/PA’s may be asked to leave the platform when it is busy to avoid overcrowding and we ask all customers to be considerate of others needs.

The viewing platforms are made available on a first come first served basis and once we are at capacity, we will operate a one off, one on policy. Seating will be provided on each platform for anyone who is not a wheelchair user, including customer’s carer/PA. There are accessible toilets located in most toilet blocks on the site, and specifically by the viewing platforms.  
PLEASE NOTE: All viewing platforms operate a strict No Smoking policy.

The disabled customer campsite is available to customers who are unable to camp in the standard campsites or who need access to the specialist facilities we provide. You are welcome to camp with your friends, although due to restrictions on space, we need to limit the number of people in this campsite. In addition to the disabled customer and their carer/PA, we will permit three more friends in the group. Please ensure you make us aware if you wish to camp with your friends, so they are provided with the appropriate wristbands on arrival. Failure to notify us of this may result in us being unable to accommodate your friends on the day.

The campsite is more spacious than in the main campsite and has track laid where possible to improve accessibility for wheelchair users and customers with mobility disabilities. Accessible showers and toilets are provided, along with a secure fridge for any medication that may need to be kept cold. Charging facilities are provided for electric wheelchairs or scooters on a first come first served basis. We will also have a HDU which is a High Dependency Unit containing a raised bed with a hoist above, it also has a toilet and sink. Please note that hoist slings will not be available.  If you wish to use this unit, please bring your own hoist sling.

PLEASE NOTE: Gas Stoves/Cylinders are NOT permitted in the disabled customer campsite in 2012, other than those professionally fitted in caravans/campervans.

Car: The disabled customer parking area is located at the front of the West car park and available on a first come first served basis. Parking is free of charge for blue badge holders. Access to the arena from the car park and campsite entrance is via a tarmac road. If you are camping in the disabled customer campsite, cars can be parked next to tents if required, though we are unable to offer this to everyone due to restrictions on space.

Public Transport: The closest train stations are East Midlands Parkway and Derby, official external shuttle buses will operate from both stations taking you directly to the festival. Please Note: Not every shuttle buses will be accessible.

Please make yourself familiar with the Download map and the distances involved from the main shuttle bus pick up/drop off point to the disabled customer arena entrance or disabled customer campsite. Distances can be found on the Download Festival website.

Donington Park, right next to East Midlands Airport Donington Park lies where the three counties of Nottinghamshire, Leicestershire and Derbyshire meet. - The ley-lines of ROCK!!

In virtually the middle of the country it has excellent connections being only 3 miles from the major trunk routes of the M1/M42 and A50.

East Midlands International Airport is only two and a half miles away and has comprehensive domestic and European flight schedules.

The mainline Intercity railway stations are East Midlands Parkway, Derby, Nottingham and Loughborough are approximately anything up to twenty minutes drive away and Donington Park is well served by public transport and taxi services. Click here to see Donington on a MAP

For all you Sat Nav users, the postcode for Donington Park is DE74 2RP

Whether you're coming by plane, train or automobile, click HERE for a useful journey planner.

Trying to get to the festival in an environmentally friendly way, but still want to do more?  Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools.

Climate change is a pressing global issue. Nevertheless, there are things that we can all do.

We are committed to encouraging and providing more sustainable transport options to Download Festival where possible, and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Donnington Park.

If you would like to participate in this scheme, there is an option to add 50p to your order on the shipping page. Schools in the local area will be coming up with their projects for the funds, these will then be detailed on www.downloadfestival.co.uk and we’ll choose one to support.

Eco-Schools are an international award programme that guides schools on their sustainable journey, providing a framework to help embed these principles into the heart of school life.

For more information on Eco-Schools please go to www.eco-schools.org.uk

For info on trains from your nearest station to East Midlands Parkway or Derby, call National Rail on: 08457 484 950 or check out their website: www.nationalrail.co.uk

East Midlands Parkway Station - www.eastmidlandstrains.co.uk
Derby Station - www.crosscountrytrains.co.uk

For Buses to and from Loughborough, please see www.kinchbus.co.uk

See below for official shuttle buses from East Midlands Parkway and Derby stations.

East Midlands Airport is the nearest airport to Donington Park, being practically at the end of the festival site!

If you are unable to fly in to East Midlands Airport, Manchester Airport is the next easiest to get to the festival. From there, take a train to Sheffield and change there for another train to Derby. Here you can catch the official shuttle bus services.

If you are flying in to Heathrow Airport, take the Heathrow Express to Paddington, then the tube to Kings Cross St Pancras, then a train to Derby. Here you can catch the official shuttle bus services.

If you are flying in to Gatwick Airport, take the First Capital Connect service to London St Pancras, then a train to Derby. Here you can catch the official shuttle bus services.

www.eastmidlandsairport.com

Car parking tickets are available on the "Tickets" page and are priced at £15.00 per ticket.

The extra car traffic is one of the greatest impacts on the local area, one way to reduce the traffic is to share any spare spaces in your car. Check out the dedicated Download liftshare page: http://download.liftshare.org

If you are bringing a motorbike, you will need a car park ticket to park your bike on the hard standing area in the West Car Park.

Leicestershire Police: www.leics.police.uk

Donington Park: www.donington-park.co.uk

East Midlands Tourism: www.visitheartofengland.com

Derby Tourist Information: www.derby.gov.uk/Tourism

Loughborough Tourist Info: www.touruk.co.uk/leicester/lei_loug.htm

Derby train services: www.crosscountrytrains.co.uk

East Midlands Parkway train services: www.eastmidlandstrains.co.uk

East Midlands Airport: www.eastmidlandsairport.com