Cardiff International Arena (or the CIA) is located in the heart of the City, and provides a focus for business and entertainment in Wales. The multi- purpose venue has become first choice for many event organisers and visitors who return year after year. Hosting a variety of events, from world-class concerts and entertainment to conferences, sporting events, exhibitions and trade shows, we attract in excess of 1 million customers in concerts alone each year.

We pride ourselves on the impeccable customer service we provide from the moment you book your ticket, or plan an event. Our core business is marketing and selling of live concerts and exhibitions/conferences for Government and Corporate Organisations, private functions, dinners, anything is possible at the CIA!

Our aim is to give each individual an unforgettable experience, maximising their time with us.

Contact the CIA Box Office:

Phone: 029 20 22 44 88

Email: cia.boxoffice@livenation.co.uk

For further information contact the Sales & Marketing Department
Tel.:029 20234998/029 20234551
Email: cia.sales@livenation.co.uk 
Web: www.livenation.co.uk/cia

Phone: 029 20 22 44 88.

Email: cia.boxoffice@livenation.co.uk

Web: www.livenation.co.uk/cia

Address: Cardiff International Arena, Mary Ann Street, Cardiff CF10 2EQ.

CIA Main Reception General Enquiries: 029 20 23 45 00.

CIA Conference & Exhibition, Private Functions & Hospitality Enquiries: 029 2023 4551 or 029 2023 4998.

For Job Opportunities at the Arena email melissa.lobb@livenation.co.uk

By Rail
Cardiff International Arena is 4 minutes walk from Cardiff Central Bus and Rail Stations. Paddington, London to Cardiff is just 2 hours via Intercity, with trains departing hourly. Direct rail and coach services available from Liverpool, Manchester, Nottingham, Birmingham and the South East.

By car
Approach Cardiff on the M4, leave at Junction 29 follow signs for A48(M) Cardiff. Continue on A48(M) until exit signed Docks Cardiff East A4161 take this and stay in the left hand lane. At next roundabout turn right for City Centre along A4161 Newport Road. For approximately 3-4 miles, travel straight on. Under railway bridge, turn left at this set of lights, past Queen Street Railway Station on left to next set of traffic lights.

By air
Cardiff International Airport is only 20mins drive from the city centre, with scheduled flights available from the UK and many European cities

Map
Click Here to find the CIA on a map

Parking is available at NCP multi-storey car parks around venue. Please visit www.ncp.co.uk for up to date information regarding available parking in and around Cardiff.

The postcode for Cardiff International Arena is CF10 2EQ. Please note that NCP’s David Street Multi Storey Car Park is now closed. Rapports NCP’s Open Air Car Park on David Street remains open, but has limited space.

There are several car parks within walking distance of the Arena, the closest being St David’s 2 on Mary Ann street directly opposite the Arena. The are open 24 hours and have 140 designated disabled spaces.

The following link takes you to their web page http://www.stdavidscardiff.com/Visitor-Info/Visit-Info/Car-Parking

Other suitable car parks are listed here:

Group Booking Info

Access to target audiences attracting in excess of 1 million customers in concerts alone each year. Access to Live Nation’s extensive databases. From brand awareness to experiential marketing expose your company or product to the captive audience.

Advertising Opportunities include:

• Signage in prominent areas of the venue
• External advertising on Triangular Banners situated alongside a unique and exciting retail space
• Plasma Screen Advertising
• 4 sheet poster sites
• Washroom advertising
• Sponsorship of Venue flyers & Event Guide and E-Marketing Campaigns

Contact us now on 029 20234551 for more details

The Hospitality Suites at Cardiff International Arena give a whole new meaning to corporate entertainment. Situated around the arena, each of the 8 suites boasts magnificent views, offering a spacious and self-contained area to entertain guests.

Each suite has a fully stocked private bar facility, and a range of menus to suit all tastes. We will provide you with impeccable service, upon which we pride ourselves. Our aim is to give you and your guests a truly unforgettable experience.

Lease of the Hospitality Suites offers you

•          First option on ticket availability for all shows 18 tickets per show

•          Tailored menus

•          Private bar facility in the suite

•          VIP entrance and hospitality pass

•          Balcony seats directly outside your suite

•          Prior to arrangement the suite can also be used as an off-site meeting space

Suites are available to lease on a 12 month basis

Other Hospitality Packages Available

Exclusive Hospitality Package

•        Your ticket to the show

•        Early entry to the venue

•        Private suite for 8 or more guests (max 18)

•        Seats directly outside your suite

•        Pre show buffet

•        Private bar facility (Drinks Pre Order Form available)

•        Hostess service available throughout the evening

Arena Club Package

•        Your ticket to the show

•        Early entry to the venue & VIP Bar, available throughout the night

•        Pre show meal

•        Opportunity to purchase merchandise without queuing - our hosts will do the shopping for you!

•        Free use of cloakroom facility

Download our Conference and Exhibition Brochure now

Cardiff is a vibrant cosmopolitan European capital, which is easily accessible within only 2 hours of London by train and its own international airport offering daily fights to the main capitals of Europe. Located in the heart of Cardiff City, the arena is conveniently situated for all the city’s hotels and amenities making it the ideal venue for event organisers and visitors alike.

The Cardiff International Arena is a multi-purpose venue; hosting everything from major International music shows, Business Exhibitions, BAFTA Award Dinners amongst many more events. With over 5,000 sq. metres of fully integrated event space under one roof, the building was designed with the event organiser in mind.

The main arena can offer flexible layouts for 500-4994 delegate and banqueting for 350-1200. In addition, by utilising our acoustic drape, we can accommodate dual conference and exhibition events within the main arena. We offer a further 31 well appointed function rooms ideal as syndicate and catering areas to accompany the main arena or perfect for the smaller individual event, which includes a range of executive boardrooms and Suites.

New inspirational menus are now available offering a sensational and varied selection to entertain your taste buds. Visiting Cardiff for a major sporting event, the CIA is located within only minutes walking distance of the Millennium Stadium making it an ideal venue for corporate hospitality.

We are pleased to announce our new Day Delegate Package for 2010. We offer a comprehensive package, providing you with impeccable service, upon which we pride ourselves. To launch the package we are delighted to offer you the CIA live music experience when booking with us.

Book 30 delegates get a pair of tickets for a show, Book 31 + delegates get a pair of tickets for a show and ShowPlus Hospitality, Book 100 + delegates get two pairs of tickets for a show and ShowPlus Hospitality.

CLICK HERE to read about the great packages we've got on offer

CLICK HERE to read about our fantastic conference and hotel packages with Radisson BLU

CLICK HERE to read about our fantastic conference and hotel packages with The Big Sleep Hotel

Christmas 2010 at the CIA

The spectacular CIA from above

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If you’re getting your tickets at CIA BOX OFFICE (029 20 22 44 88) or you've already got your tickets, why not upgrade to ShowPlus

From just £10.00 per person you get …..

Early Entry

VIP Bar

Pre Show Meal

Interval Drinks Order Service

SHOWPLUS – enhancing your live entertainment experience

For SHOWPLUS Upgrades Call 029 20 22 44 88

Customers should contact the venue after the event to report any lost property.  Any items left/found at the arena will be logged and kept for a maximum of six months after the event.  Lost/left items can be collected from the venue by prior arrangement, however we are unable to post any lost items.

Are pushchairs allowed into the arena?

We always allow pushchairs into the arena.  On arrival you will be able to leave your pushchair in our cloakroom (free of charge) to be collected at the end of the show.

Are cameras permitted in the arena?

Absolutely no recording equipment of any kind is allowed into the arena.  However, 35mm cameras and digital cameras up to 5MP and/or 3 X Zoom are permitted at most events.  On occasion, promoters may request a ban on all photography in which case cameras will be confiscated and available for collection at the end of the event.  Patrons bringing cameras should do so at their own risk.

Can I bring food & drink into the venue?

No food or drink items can be brought into the venue.  However, there are concessions inside the venue from where food and drinks can be purchased.

Can I pay by credit/debit card at the food & drink outlets?

Unfortunately, we cannot accept cards.  All transactions are cash only.  However, there is a cash machine on site and directly opposite the venue for customers to obtain cash.

Can I smoke at events in the arena?

From 1st July 2007, smoking has been banned in all enclosed public spaces.   Anyone found smoking anywhere within the venue will be requested to leave without refund.  Patrons will be allowed outside to smoke at a designated time provided you have your ticket with you to be scanned on exit and re-entry.

Are there any age restrictions?

Certain events may have a specific age restriction.  Please check for age restrictions at the time of your booking as refunds may not be given.  For all other events, children aged 14 or under must be accompanied by an adult when attending a concert.

 What facilities are available for disabled customers at the venue?

We aim to provide the best possible Live Experience for all of our customers. We have a dedicated team of operators and stewards who will be happy to guide you through the facilities we offer.  If you have any specific queries please feel free to e-mail us on LiveAccessCIA@livenation.co.uk or alternatively call the Cardiff Box Office on 02920234509.

Can you provide information on local hotels, restaurants and transport links?

Further information about the local area can be found at www.visitcardiff.com

Is official merchandise for an event available for purchase?

On occasion, the promoter for the event may choose to sell official merchandise inside the venue.  Please note that the promoter for the tour is responsible for this service, not the venue.  Once a show leaves the venue any merchandise will leave with it.  Please contact the venue on the day of the event to confirm whether merchandise will be available.

What do I do if I have a complaint?

We aim to offer the best service we can to enable all customers to have a fantastic and memorable experience at the venue.  However, if you wish to make a complaint you should ask to speak to one of our duty managers who will try to resolve the situation.  Please note that customers are advised to alert a duty manager of any problems as soon as they arise, as issues cannot always be resolved after the show.

What should I bring with me?

We advise customers to bring the least amount of belongings as possible.  The CIA cannot be held responsible for lost/stolen items.  On occasion we may also be required to search bags on entry into the arena, this will be carried out by SIA registered security staff.

Is there a cloakroom facility available?

For most events we have a designated cloakroom area for customers to leave coats and bags for a small charge.  Customers will be issued with a ticket to collect their item at the end of the event.  Any items left in the arena will be kept for a maximum of six months after the event.

Which entrance do I use?

Facing the front of the building, our main entrances for ticket holders are on the far left and right hand sides.  Our Box Office is situated on the left hand side of the building for customers collecting tickets.  Our ramped entrance is in the centre of the arena.

How do I go about holding an event at the arena?

Due to the versatility of the building, the CIA can host a wide range of events for any number of people.  If you wish to make an enquiry please contact our sales and marketing department on 02920 234 500 or cia.sales@livenation.co.uk.  We have a team of dedicated event managers, catering managers and technical managers on site who will assist with all of your requirements, and the running of your event.

How do I book a ticket?

There are several ways to book tickets for events at the Cardiff International Arena:

• By calling the CIA Box Office on 02920 22 44 88.  Opening hours are 10am-6pm Monday to Saturday. Some on-sales will be 9am
• At the CIA on site Box Office attached to the Arena (Mary Ann St, opposite St David’s 2). Open hours are from 10am-6pm Monday to Saturday. On event nights the Box Office will stay open until the main act is on stage. 
• Online via this website

I need to check the details of my booking

You need to contact your point of purchase. The CIA box office number is 02920 22 44 88. Please have any information available to you ready. Useful information includes your reference number, name, address, payment card number.

I haven’t received my tickets?

You should receive your tickets at least two weeks prior to the event unless your booking was made closer to the event date.  If you haven't received your tickets at least 5 days prior to the event date please contact the box office and you will be advised on the status of your tickets.

I cannot collect my tickets myself

Our collection policy states the cardholder must be present at time of collection. If this is not possible then you should select Post Out at time of booking.

I can no longer attend, can I have a refund?

Unfortunately, tickets purchased are non-refundable and non-exchangeable.

Show times / show specific information

Please call the CIA main reception on 02920 234 500 for show enquiries. Please note that running times and details are subject to change.

Are there any concessionary rate tickets?

The event promoter sets the ticket prices and in most instances concessions are not available. If, however, you are able to purchase concessionary tickets you will be asked to provide evidence that you are entitled to purchase these tickets. 

Can I post tickets for sale on third party websites?

Tickets are sold for private use and Cardiff International Arena monitor their sale and resale very closley.  If we have reason to believe that tickets are being resold, we may invalidate them and refuse entry to the Event.

How do I collect tickets from the box office?

Your tickets will be available for collection on the evening of the event or you may collect your tickets in advance if required. In order to collect tickets from the box office you will need to take the credit or debit card used to purchase the tickets, and the reference number of the booking. The credit card holder will need to sign for the tickets, so they must also be present.

Is it safe to buy tickets over the Internet?

Our box office processes your credit card details over a secure Internet connection, which makes it completely safe to order tickets online. The connection between your browser and our web server is protected with SSL (Secure Socket Layer), which creates a connection over which financial details can be safely passed between your computer and a transactional website. 

When will I receive my tickets?

You should receive your tickets within a few weeks of your initial booking. If you have not received your tickets within 5 days of the event, please get in touch with the box office on 02920 22 44 88 and we can advise you on the status of your tickets.

When should I arrive for the event?

The opening time for each event will be printed on your ticket. We advise customers to arrive as close to the time of opening as they can, in order that everyone is seated on time and the show can begin with minimum disruption for others. Unfortunately, we cannot delay the performance time should customers arrive late.  Latecomers will only be admitted into the venue at a suitable break in the.

Why is a booking fee charged?

A booking fee is to be added to tickets to cover the cost of providing a box office service. The fees cover the provision of a contact centre and the investment required to provide the ticketing software, call centre technology and on-line ticketing provision.